Privacy Policy
Last updated: January 15, 2026
At craftludo.com, we respect your privacy. This policy explains what data we collect, how we use it, and your rights.
1. Who We Are
This website is owned and run by craftludo.com. We provide online puzzle games for players of all ages.
craftludo.com167 Norfolk Street
London, ON N6A 1M2
Canada
Email: support@craftludo.com
2. Data We Collect
We collect only what we need to run our service well. Here is what we may gather:
2.1 Data You Give Us
- Name and email (when you contact us or subscribe)
- Messages you send through our contact form
- Game settings you choose
2.2 Data We Collect Automatically
- Device type and browser
- IP address (stored in hashed form)
- Pages you visit on our site
- Time spent playing games
- Game progress and scores
2.3 Cookies
We use cookies to make our site work and to improve your experience. See our cookie types below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site function, security | Session |
| Preferences | Remember your settings | 1 year |
| Analytics | Understand site usage | 2 years |
3. How We Use Your Data
We use your data for these reasons:
- To let you play our games
- To save your game progress
- To respond to your questions
- To send updates (only if you opt in)
- To improve our games and website
- To keep our site secure
4. Legal Basis for Processing
Under Canadian law (PIPEDA) and GDPR, we process data based on:
- Consent: When you agree to cookies or subscribe
- Contract: To provide our game service
- Legitimate Interest: To improve and secure our site
- Legal Duty: When law requires us to keep records
5. Data Sharing
We do not sell your data. We may share data with:
- Service providers who help run our site (hosting, analytics)
- Law enforcement when legally required
All partners must follow strict privacy rules.
6. Data Retention
We keep your data only as long as needed:
- Account data: Until you delete your account
- Game progress: 2 years from last activity
- Contact messages: 3 years
- Analytics data: 26 months
7. Your Rights
You have the right to:
- Access your data
- Correct wrong data
- Delete your data
- Restrict how we use your data
- Move your data to another service
- Object to processing
- Withdraw consent at any time
To use these rights, email support@craftludo.com. We respond within 30 days.
8. Children's Privacy
Our games are family friendly. We do not knowingly collect data from children under 13 without parental consent. If you believe we have such data, contact us right away.
9. Data Security
We protect your data with:
- SSL/TLS encryption
- Secure servers in Canada
- Regular security audits
- Limited staff access
10. International Transfers
Your data stays in Canada when possible. If we must transfer data abroad, we use standard contractual clauses to protect it.
11. Changes to This Policy
We may update this policy. Major changes will be posted on our site. We encourage you to check this page from time to time.
12. Contact Us
Questions about privacy? Reach out:
Email: support@craftludo.comAddress: 167 Norfolk Street, London, ON N6A 1M2, Canada
You may also file a complaint with the Office of the Privacy Commissioner of Canada.